WHAT IS THE MINIMUM ORDERING AMOUNT?
The minimum spend is £80
WHAT IS THE CARRIAGE PAID ORDERING AMOUNT?
Carriage is paid on all domestic mainland UK orders over £150. For all other orders shipping costs are charged at time of shipment and will be included on your final invoice.
WHAT ARE THE MINIMUM ORDERING QUANTITIES?
There are minimum ordering quantities of all our products which are shown on all product listings.
HOW LONG DOES IT TAKE FOR MY ORDER TO SHIP?
As most of our products are hand crafted, please allow at least one week for us to process your order. If your order is time sensitive, please let us know as soon as you place the order and we will do all that we can to get your order sent straight away. Please contact us if you have any questions about your order.
DO YOU ACCEPT INTERNATIONAL ORDERS?
Yes, we do. We're excited about our international customers and have tried to offer the most reasonable shipping rates possible. Please check with your local customs office about rules and regulations that may apply to you.
CAN YOU SUPPLY GREETING CARDS WITHOUT CELLOPHANE BAGS?
Yes, we can. Just let us know and we will supply your cards naked.
MY RETAIL STORE IS IN A VERY SMALL VILLAGE, DO YOU OFFER EXCLUSIVITY?
Under special circumstances we do offer exclusivity, if you would like to discuss this with us please contact us. If you would like to check if we already supply to someone in your area, please take a look at our interactive stockist map.
CAN I ORDER ONLINE & STILL DEFER MY PAYMENT?
Yes you can. Simply choose the Deferred Payment option upon checkout and you will be emailed an invoice after placing your order. If you have set up an account with us, your goods will be shipped straight away and payment terms will be 45 days from the day your order is placed. For all other orders, goods will be shipped as soon as we receive your payment. Payments options will be detailed on your order.
IS MY TRANSACTION SECURE?
We take the utmost care and concern for your privacy while you're shopping on our site. We will never share or sell your information to any third party, and the information we collect is solely used to contact you about your order if necessary. Transactions on our site are secured using up to 256-bit SSL encryption technology to ensure that your personal information (especially your name, address and credit card number) stays out of the wrong hands, and cannot be read or intercepted as it travels to our payment processing system.
WHAT IS YOUR RETURN AND REFUND POLICY?
Unused and unopened orders may be returned within 5 days of receipt for a refund. Once we receive the returned item(s) the charges will be credited to you (shipping costs are non-refundable). For further information abut refunds, please see our Terms & Conditions.
THE PRODUCT I WANT TO ORDER IS OUT OF STOCK.
While we do our best to keep all items on our website in stock, there may be instances when an item is unavailable. In this case, please feel free to contact us about your interest in our products and we'll notify you by email the date the item is expected back in stock.
ARE YOU ENVIRONMENTALLY FRIENDLY?
Absolutely. Our stationery is printed on FSC certified paper stock & recycled materials. We re-use & recycle our waste products wherever possible and we only use local suppliers.
WHAT KIND OF PAPER DO YOU PRINT ON?
Our greeting cards are printed on heavy weight 280gsm Old Mill Stucco & our art prints are printed on 255gsm Archival Somerset Enhanced Etching Paper, to give the most beautiful finish possible .
WHAT PRINTING PROCESSES TO YOU USE?
Our greeting cards & other stationery products are all litho printed & our art prints are giclée printed.